My labels are not showing — what should I do?

1. Is the app embed enabled? The Theme extension card on the Stampy home page must say Active. Click Activate, then Save in the theme editor.
2. Is the label published? Drafts don't show on the store.
3. Do the conditions match? Open the label and check step 3. In the preview, a faded label means it doesn't match that product.
4. Pages – is the current page type enabled?
5. Schedule / date range – is it active right now?
6. Free plan limit – only 3 labels and 3 badges are live on Free.
7. Dynamic discount labels hide on products without a compare-at price.
8. Clear the browser cache or open the store in a private window.

Still stuck? Use Live chat or Send email on the Help page — we usually solve it the same day.